Reservations are confirmed upon the receipt of a deposit of 30% of the total booking value. Final payment is requested 60 days prior to the cruise departure date.
It is strongly advised that travel insurance is taken out when you make the deposit booking payment. Please note our cruise cancellation and refund policy below.
Serenity Barge reserves the right to cancel a cruise, if - through circumstances beyond the company's control - it is impossible to provide the holiday. In such cases payments received will be returned in full, but passengers shall have no claim against the company or any travel agents involved.
Deposit payments for the booking are non-refundable with the exception of cancellation more than 90 days prior to departure, when deposit payments may be transferred to an alternative available cruise date. Final and full payments are non-refundable and non-exchangeable.
Serenity Barge is unable to accept responsibility for delays caused by waterway repairs, flood, drought or untoward events including mechanical failure, and reserves the right to vary a cruise. In such an event every reasonable endeavour shall be made to re-route the barge. If a holiday is curtailed, payments received - of amounts proportional to the unexpired portion of a holiday - will be refunded, but no further claim can be made.
Serenity Barge is operated by Peniche Serenity SARL of 14 Rue de Charles V, 75004 Paris. SIRET no. 811047414.