NO RISK BOOKING POLICY
As the last year has shown us, we all need to be flexible.
Our 2020 season certainly didn’t go as we’d planned but because of our flexible booking policy, all of our clients had the option to postpone their cruises to next year, at no additional cost.
Right now it looks like COVID-19 could continue to impact our lives and travels for the forseeable future. But that doesn’t have to mean having nothing in the diary to look forward to – in fact a barge cruise with friends or family might be the perfect Corona travel prescription for 2021.
However we completely understand that you may be feeling uneasy and worried about booking future travel because of the ongoing uncertainty of international travel restrictions.
And you’re not alone.
FLEXIBLE BOOKING POLICY
Change the date of your cruise as many times as you need, up to 60 days before departure
with NO change fees
and NO price increases
(within 24 months of your original departure date)
That’s why we’re highlighting our Flexible Booking Policy. With the ability to re-schedule your cruise at no additional cost, at any point up to 60 days before departure, you can feel totally comfortable about changing your mind if YOU aren’t ready to travel.
You can change your cruise date as many times as you need and we promise that you’ll only pay the original price for your cruise, as long as you take your cruise within 2 years of your original departure date. Like any tour business we do typically increase our prices over time, so this means there are no nasty surprises when you re-book.
Deposit - €500 per person
To keep things simple we ask for a deposit of €500 per person for all our multi-night cruises, whether you are booking a cabin or a charter cruise.
This payment guarantees your booking and the balance for your booking is the due 60 days before your cruise departure.
Q: How many tiles can I change my booking?
You can change your cruise date as many times as you like, up to 60 days before your cruise departure. At this point your balance payment is due and no further changes are possible.
Q: Is there a time limit for re-scheduled cruises?
You can re-schedule your cruise for up to 24 months (2 years) after your original cruise date. So if you have book a cruise for 2021, but decide you want to re-schedule, your booking can be transferred to any available date in our 2022 or even 2023 season.
Q: I need to change my cruise date, but I’m not sure of a new date yet – what do I do?
No problem, we can put your booking ‘on hold’ until you are ready to confirm the new dates.
Once you’re re-planning your trip, look at our availability calendar and choose the date that suits you. Just send Claire an email and she will confirm your new dates. As long as your new departure date is within 2 years of your original departure date, your cruise will be the same price as your original booking.
Q: I want to cancel my booking – can I have a refund of my deposit?
Should you decide to completely cancel your trip with us our standard terms and conditions apply and your deposit is non-refundable. We strongly recommend you take out travel insurance with cover fore ‘cancel for any reason’, prior to booking your cruise.
Another option is to transfer your deposit payment to a credit voucher. this voucher is valid for 12 months and can be gifted to another person of your choice.
Q: I booked an individual cabin but now I want to travel with a group of friends/family on a charter cruise next year – can I transfer my booking?
Yes so long as you make the change at least 60 days before your cabin cruise departure we can transfer your deposit amount to your new charter cruise booking.